North Country HealthCare AZ
  • Lake Havasu City, AZ, USA
  • Full Time

Come join us and serve your community in a newly created position!


Our Greeter will represent North Country HealthCare by greeting and welcoming patients, family members, visitors, vendors, other guests, and employees as they enter the front doors of the facility in a professional manner with a high level of customer service. Conduct COVID-19 symptom screening according to North Country HealthCare guidelines. Understand de-escalation and conflict resolution techniques with the ability to remain calm and enact the processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Greet and welcome patients, family members, visitors, vendors, other guests, and employees in a professional manner with a high level of customer service. Conduct COVID-19 symptom screening according to North Country guidelines.

  2. Understand de-escalation and conflict resolution techniques with the ability to remain calm and enact the processes. Assist in resolving real-time patient concerns according to North Country protocol. Alert appropriate staff immediately to any signs of patient distress. Training will be provided in de-escalation techniques.

  3. Follow all required policies including OSHA distancing standard to avoid the transmission of illness by correctly wearing proper Personal Protective Equipment (PPE), including masks and gloves. Perform lobby rounding as required to ensure patients are kept aware of wait time expectations.

  4. Report visible hazards and/or broken equipment to clinic manager as appropriate, to include COVID-19 monitoring Kiosk equipment.

  5. Adhere to confidentiality and patients rights policy as outlined in North Country's HIPAA policies and procedures.

  6. Work independently and as part of the team. Become cross trained to provide back up support, as time allows, for other front office positions. Maintain updated knowledge of local and organizational programs.

  7. Keep updated on own medical employee health immunizations, annual trainings, as required.

  8. Follow verbal and written instructions and carry out all other duties as assigned.


    EDUCATION AND EXPERIENCE
    Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others, plus 7 to 11 months related experience and/or training. Or equivalent combination of education and experience.

North Country is a VEVRAA Federal Contractor and Equal Opportunity Employer

North Country HealthCare AZ
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