North Country HealthCare
  • Flagstaff, AZ, USA
  • Full Time

This is a great opportunity to expand upon a Medical Assistant or Behavioral Health Tech role. Applicant must be bilingual and able to interpret for Spanish-speaking patients.

The Integrated Health Care Coordinator is responsible for providing customer service and preparing the North Country HealthCare patient for Integrated Health Professionals and coordinates with the Care Management team under direction of the provider/practitioner.


  1. May prepare patients for examination by scheduling and reason for visit.
  2. Responsible for assisting with patient population screening for indicators of poor dietary habits, anxiety, depression, domestic violence, substance abuse, trauma history, pain severity index, family history risk factors and other behavioral health symptomatology as directed.
  3. Identifies patients who are likely to benefit from Integrated Health Services in a systematic way, prior to patient visit.
  4. Support Spanish speaking patients with scheduling appointments and care coordination.
  5. Participate in clinical workflows developed to support high risk patients.
  6. Assists with Integrated Health Service special projects, coordinating with Care Managers/Outreach Programs, MAT services, interpretation, and maintaining care continuum communication efforts with outside agencies.
  7. Informs Integrated Health Providers and Medical Providers of patients identified as likely to benefit from Integrated Health Services prior to patient visit.
  8. Complies with all applicable infection control and safety procedures.
  9. Accurately completes referrals to specialized mental health and substance abuse treatment provision.
  10. Logs monthly referrals and reports referral outcomes to Integrated Health Providers.
  11. Complete grant reporting requirements (number of patients assisted/scheduled/coordinated). Assists in grant data collection processes and efforts.
  12. Follow-up contact via phone with patients to assess integrated change plan compliance and patient functional outcome.
  13. Takes and answers all voice mail messages in a timely manner.
  14. Exhibits ability to address issues relating to childhood, adolescent, adult and geriatric patients.
  15. Interacts politely and as a team player with all NCHC employees, providers, patients, and public.
  16. Performs other duties as assigned.
  17. Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.


  1. Promotes positive patient relation in accordance with NCHC policies, providing a high level of quality in personal attention and service to patients and visitors.
  2. Complies with NCHC Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Mission Statement and Standards of Behavior for the organization.
  3. Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.
  4. Dresses according to NCHC's dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance.
  5. Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Maintain consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must also have strong multi-tasking skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Either a Patient Relations Representative with Behavioral Health Technician experience/training or Medical Assistant experience/training (a minimum of one year and in good standing).


Applicant must be bilingual and able to interpret for Spanish-speaking patients. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Behavioral Health Technician Certificate (if applicable) and current CPR Certification. Ability to complete Medical Interpreter certificate.

North Country is a VEVRAA Federal Contractor and Equal Opportunity Employer

North Country HealthCare
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