North Country HealthCare
  • Flagstaff, AZ, USA
  • Full Time

Our Clinic Manager must be equally comfortable greeting patients in the waiting room as the person is engaging with primary care providers to further the mission in Flagstaff, AZ. This person will enjoy leading a diverse staff, growing a business. This service-oriented individual will have a keen understanding of how serving others results in staff who are better developed and more capable, and patients who are more engaged in their health, thereby yielding better patient outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Leads people, coordinates and inspires the team and achieves results under challenging circumstances.
  • Works comfortably with financial statements, and financial concepts, in a service organization.
  • Provides extraordinary customer service to all internal and external customers (including patients and other North Country team members).
  • Monitors office communication and performance to ensure that front desk, referrals and care teams operate in an efficient, accurate and customer-focused manner.
  • Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
  • Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
  • Addresses and resolves all customer-service or team member issues.
  • Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
  • Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity.
  • Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center.
  • Demonstrates an astute sense of ownership; the successful Clinic Manager will drive success of the clinic from all dimensions people, finance, service, growth and outcomes, as if they owned the organization.
  • Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that North Country's level of service exceeds all other healthcare providers.
  • Performs other duties as assigned and modified at manager's discretion.

Other responsibilities may include:

  • Works with providers to assist with scheduling meetings with patients and/or writing letters to/for patients
  • Reviews reports to ensure target metrics are achieved and processes are being followed
  • Ensures co-pays are compliantly collected and cash is reconciled and deposited
  • Conducts walk-through of the clinic to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
  • Ensures annual trainings occur and employees have all required certifications current in their files.
  • Collaborates with the leadership in relation to strategic business planning.

Competencies:

  • Drives Results: Consistently achieves results, even under tough circumstances.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Builds Effective Teams: Building strong identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Situational Adaptability: Effectively building formal and informal relationship networks inside and outside the organization.
  • Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions.
  • Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
  • Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals.
  • Exceptional written, verbal and interpersonal communication skills.
  • Ability to effectively communicate with employees, patients and other individuals in a professional and courteous manner.
  • Exceptionally detail-oriented with a high degree of objectivity and analytical skills to ensure accuracy of reports and data.
  • Ability to manage multiple projects and processes and work effectively with other team members.
  • Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook.
  • Ability and willingness to travel locally.
  • Spoken and written fluency in English.
  • This position requires use and exercise of independent judgment.

MINIMUM QUALIFICATIONS

  • Three or more years experience managing a clinic or department in a healthcare setting.
  • Three or more years experience supervising five or more employees.

PREFERENCES

  • Bachelors degree in a related field.
  • Bilingual in English/Spanish.

North Country HealthCare is a VEVRAA Federal Contractor and Equal Opportunity Employer


North Country HealthCare
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