North Country HealthCare
  • Lake Havasu City, AZ, USA
  • Full Time

This position will be based in Mohave County, AZ out of our clinics in either Bullhead City, Lake Havasu City, or Kingman.

Bilingual Spanish/English Speaking is required for this position.

The Well Woman HealthCheck Program helps low-income, uninsured, and underinsured women gain access to breast and cervical cancer screening and diagnostic services.

We are looking for a Patient Navigator that has an interest in guiding patients through the healthcare system to ensure timely screenings, diagnosis, and treatment. The Patient Navigator must be computer savvy and enjoy working in a office environment completing and processing large amounts of paperwork and computer data entry with accuracy and within specific timeframes.

General Description:

The Patient Navigator facilitates breast and cervical cancer screening for uninsured, program eligible clients. They are responsible for determining client eligibility, identifying allowable services and securing medical appointments for new and returning Well Women HealthCheck Program (WWHP) clients. The Patient Navigator component includes monitoring and documenting screening results and case managing abnormal results appropriately. Additionally, the Patient Navigator identifies and mitigates screening barriers clients may encounter and assists them in completing their screenings, diagnostics and initialization of treatment with reminders, education while ensuring Quality Core Indicators are met and/or exceeded. Occasional outreach will need to be done in the community; however it should be pre-approved by the Program/Project Coordinator. This position reports to the Mohave County Program/Project Coordinator.

Essential Duties:
  • Contact clients for annual follow-up by phone and by mail
  • Intake and verify program eligibility of new and returning clients
  • Route ineligible clients to other services such as the Market Place, Medicare or sliding fee services
  • Maintain an accurate phone/client encounter log (internal and external referrals tab)
  • Identify services for which each client is due and schedule appropriate medical appointments
  • Assist with cancer screening and diagnostic education of clients and clinic patients, as needed
  • Verify timely completion and return of enrollment paperwork and assist clients with completing paperwork as needed
  • Make reminder calls to decrease no shows and reschedule no-shows as needed
  • Ensure that medical staff have any paperwork and information needed for appointments scheduled
  • Track clients, appointments and screening & diagnostic outcomes in appropriate spreadsheet and/or database and follow-up with clients as needed
  • Secure schedule template and assist with planning and implementation of screening events
  • Help interpret for our clients as needed
  • Communicate well with team and medical providers to ensure high quality care for our clients and proper utilization of other grant funding
  • Ask questions when necessary and provide feedback about processes and areas for program improvement to the Program/Project Coordinator, teammates, contracted Providers, and community partners
  • Work with the Program/Project Coordinator to identify and take advantage of appropriate continuing education opportunities and opportunities for involvement on clinic committees
  • Willingness to perform other duties as assigned

Skills/Position Requirements
  • Bilingual, Spanish/English speaking required
  • Excellent customer service skills
  • Attention to detail, and organization strategies (to effectively prioritize and meet deadlines)
  • Must keep private health information confidential and comply with HIPPA guidelines
  • Flexibility to work an occasional weekend day or travel out of town for screening days
  • Competency with Microsoft Office, specifically Word, Excel and Outlook
  • Ability to schedule and use Electronic Medical Records in Centricity
  • Ability to accurately enter and pull data from our FileMaker Pro database
  • Excellent team skills including communication, support and strong work ethic
  • Professional verbal and written communication skills a must
  • Associates Degree or equivalent related experience
Experience with databases, data entry and/or practice management systems
Work experience with confidential information (medical, HR, legal, financial, etc.)
Customer Service training or work experience

North Country is a VEVRAA Federal Contractor and Equal Opportunity Employer
North Country HealthCare
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