North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an inclusive culture. We treat some of the most vulnerable rural populations in the United States while supporting North Country's mission. We are proud of our Family Medicine Physician Residency, our medical education programs, and our passionate team.

English/Spanish Speakers Only

Description

North Country HealthCare AZ is currently seeking a Full-Time Interpreter to join our dedicated team. As an Interpreter, you will play a crucial role in ensuring effective communication between our healthcare professionals and our diverse patient population. In this role, you will have the opportunity to work onsite in our Pediatric clinic at our 4th Street location, providing interpretation services in accordance with our organization's mission and values. Your empathetic and customer-centric approach will be key in helping our patients feel understood and cared for.

Duties

• Helps facilitate successful delivery of services to linguistically diverse consumers.
• Explain resources, office protocols, and limitations to clinicians and patients.
• Make appropriate referrals and serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
• Performs duties in a spirit of teamwork and cooperation.
• Assess and monitor the patient understanding of information conveyed.
• Provide follow-up in person and by telephone with patients regarding appointments, pre-visit chart preparation, laboratory results, etc.
• Document translation (i.e. written translations of forms and medical instructions, medication schedules, administrative translations such as letters to patients, documents, and patient materials).
• Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, some data entry, verify and schedule future appointments when necessary, do general troubleshooting, filing and photocopying as necessary.
• Assists department with on-the-job training and mentoring of interpreter/translator internships.

Qualifications

Strong linguistic skills

• Understands variety of regional accents and linguistic styles and registers.
• Selects appropriate mode of interpretation for each situation.
• Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes.
• Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction.
• Picks up cues from encounter participants regarding level of understanding and/or need for clarification.
• Strong writing skills and understanding of translation process.

Strong cultural awareness competencies

• Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other.
• Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
• Avoids generalizations and stereotyping.
• Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter.
• Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation.

Interpersonal and customer service skills

• Projects positive attitude about the department and the clinic, and offers services to ensure positive experience.
• Works as a team with colleagues and providers.
• Addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed.

Benefits

• No nights or weekends
• Earn up to 7 weeks paid time off to cover holidays, personal, and sick time. Accrual starts Day 1.
• Student Loan Repayment/Tuition Reimbursement Program
• Medical insurance for as little as $5 per paycheck
• Dental, Vision, 401k matching, Employee Assistance Program
• Professional development and career growth opportunities

Compensation

Starting at $19.57+ DOE

North Country is a VEVRAA Fed Contractor and Equal Opportunity Employer.